Airports should consider furthering those enhancements [Enhanced cleaning processes and touchless transactions] and going a step further by diversifying revenue streams going forward to ensure that pandemics or other disasters don’t have the same kind of impact in the future.
A slow return to flying by businesses and ongoing restrictions on international travel also represent a drag on a potential recovery meaning it’s likely three or four years or more before traffic even approaches the record year that 2019 was for many airports.
The airport delayed the groundbreaking on a $1.1 billion modernization project but spent time rethinking design aspects of its future terminal that airport officials hope can mitigate the impact of potential future health outbreaks.
Millennials are becoming more prominent and powerful and they’re less likely than older passengers to spend money on food or retail when they travel. So as airports look to find ways to convince travelers they are safe they also must deal with the likelihood of changing passenger habits that could affect the layout and mix of the entire experience.
Need for significant upgrades to roads bridges and airports across the U.S. coupled with the ability to stimulate the economy and get people back to work make it likely that either candidate if elected would make such investments an early priority.
Companies also have started spending more time focusing on improving the employee experience with plans to communicate regularly train aggressively and regularly recognize and show them appreciation for their work.
This episode is an update to our pre-election conversation with Sam Whitehorn episode 112 The election of Joe Biden likely means negotiations with Congress will be at least a bit calmer over the next four years.
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